Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Newsletter September 29, 2023 Private Equity Insights Q3 2023 In our latest issue of Private Equity Insights, we offer Protiviti’s latest thinking on ESG issues – specifically, assessing sustainability through an investment and value creation lens. We offer further thoughts on AI (including generative AI) from the board’s and the CFO’s point of view, and we bring the general counsel into the mix through an informative discussion on building legal operations… Newsletter July 17, 2024 Private Equity Insights Q2 2024 In this issue of Private Equity Insights, we offer guidance on how private equity can leverage procurement to unlock value and drive performance improvements. We also look at the growing role of AI in finance and how the board can sharpen its focus on M&A due diligence. Other topics include the board’s role in talent management and the results of our latest VISION survey on the future of… Newsletter March 15, 2022 Private Equity Insights: Top Risks for 2022 In this issue of Private Equity Insights, we take a deep dive into the top risk issues facing companies owned by private equity (PE) in 2022 and over the next 10 years. These insights were obtained from our 10th annual survey of top risks by Protiviti and NC State University’s ERM Initiative.Of the global boards of directors and executives surveyed, respondents from PE-owned company… Flash Report April 27, 2022 Skills and Scale The New Finance Labor Model Proves Its Real-World ValueThe finance labor model of the future has passed a major test – and it was a massive one. The results of Protiviti’s latest global survey of CFOs and finance leaders show that finance organisations which leverage a diverse talent pool of full-time employees, contract and temporary workers, expert external consultants, and managed services and… Whitepaper May 26, 2021 Credit Balances and Government Overpayments Issue On February 12, 2016, the Centers for Medicare & Medicaid Services (CMS) released the Medicare Program; Reporting and Returning of Overpayments Final Rule (Final Rule) governing the investigation, identification, refunding, and reporting of Medicare Parts A and B overpayments. The Final Rule provided much-needed detail and clarity to Parts A and B associated obligations created by… Newsletter February 21, 2023 Talent Strategies Demand a New Normal People and culture sit atop the list of key risk concerns of board members and executives worldwide looking out over the next 12 months as well as into 2032, according to the latest Top Risks Survey from Protiviti and NC State University’s ERM Initiative. Even amid an uncertain economy, inflationary conditions and fears of a possible recession, people, talent and culture issues stand out as… Blogs August 10, 2023 Technical debt demands your attention Technical debt consumes nearly one-third of technology budgets and more than one-fifth of technology professionals’ time; 70% of CIOs and technology leaders view technical debt as a major drag on their organisation’s ability to innovate. Survey April 17, 2025 Aerospace and defense risk insights This is Protiviti’s first-ever Top Risks commentary focused on the global aerospace and defence (A&D) industry group. Our 2025 survey findings indicate that this industry is in a period of profound transformation driven by mounting geopolitical tensions, technological change and disruption, shifting economic priorities, and evolving workforce dynamics. Survey April 17, 2025 Energy and utilities risk insights The global energy and utilities (E&U) industry is undergoing a significant period of change due to regulatory shifts, sustainability imperatives, operational pressures and rapid technological advancements. In many ways, E&U companies are being asked to reinvent themselves — balancing innovation with resilience, decarbonisation with affordability and technology adoption with security —… Load More
